Privacy Policy
At Digital Complex, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing our site, you agree to the terms of this policy. (2034/12/01 updated)
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, and any other details you provide when contacting us or placing an inquiry.
- Project Information: Details about your projects, including technical requirements, design files, or specifications, when availing our services.
- Website Usage Data: Information like your IP address, browser type, and pages visited, gathered through cookies or similar technologies to improve user experience.
2. How We Use Your Information
The information we collect is used to:
- Provide and deliver the services you request.
- Communicate with you regarding your inquiries, projects, or orders.
- Enhance our website’s functionality and user experience.
- Send updates, promotions, or announcements, only if you have opted in for them.
3. Data Protection
We are committed to safeguarding your data and implement strict security measures to prevent unauthorized access, disclosure, or misuse.
- Payment details are securely handled through trusted third-party payment processors.
- Regular monitoring and secure storage practices are followed to protect your information.
4. Sharing Your Information
We value your privacy and adhere to the following practices:
- No Selling of Data: Your personal information will never be sold or rented to third parties.
- Limited Sharing: We may share information with trusted service providers (e.g., delivery services or payment processors) only to fulfill your orders or provide services.
- Legal Compliance: Information may be disclosed if required by law or to protect our rights and property.
5. Your Rights
You have full control over your personal information.
- Access, update, or delete your data by contacting us directly.
- Unsubscribe from promotional emails by following the link provided in the message or reaching out to us.
6. Cookies
We use cookies to improve your browsing experience and analyze site usage.
- Cookies help us understand your preferences and enhance website performance.
- You can manage or disable cookies through your browser settings. Note that some features of the website may not function properly without cookies.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.
8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted here, along with the updated date, to keep you informed.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Order and Service Records: We may keep records of your projects and orders to provide ongoing support or for legal and accounting obligations.
- Account Data: If you create an account with us, your data will be stored until you request its deletion.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, feel free to reach out to us:
- Email: info@digitalcomplex.lk
- Phone (whatsApp): 071 4814214